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10 Steps to Client Relationship Mastery


An ideal attorney/client relationship runs smoothly from start to finish. The client is satisfied, refers friends and pays legal fees on time. The attorney enjoys professional, personal and hopefully financial rewards. However, the reality is that issues and problems (many of which are avoidable) can arise at any point during the course of representation. This program offers a practical and strategic approach to developing and maintaining effective and ethical relationships with law firm clients.

Attendees will learn:

  • Ethical Standards Governing Lawyer Communication (MRPC 1.4)
  • Five Key Points to Address at the Outset of Representation
  • How to Develop a Strong Client Communication System
  • Four Keys to Avoiding Miscommunication!
  • Three Letters That Must Be Sent - ALWAYS - In EVERY Case!
  • Strategies for Handling Difficult Client Situations
  • Obligations Upon Termination of the Relationship 

 

Cynthia Sharp, Esq., Director of Attorney Development, The Sharper Lawyer

Cynthia Sharp is author of "The Lawyers’ Guide to Financial Planning" recently published by ABA Book Publishing. She is a Contributor to the ABA’s upcoming publications "The Lawyer’s Guide to Buying, Selling, Merging, and Closing a Law Practice,"  and "Capturing and Keeping Clients."

Cindy dedicated close to thirty years building a successful niche law practice and serving thousands of clients. At the pinnacle of her career, she sold her interest in the practice and established The Sharper Lawyer, a fully accredited CLE provider and attorney business coaching entity. 

As Director of Attorney Development, Cindy has established an international presence as an author and speaker on the topics of law firm branding and marketing strategies. She also shares practice management techniques with an emphasis on ethical implications - lecturing extensively to law firms, bar associations and other legal organizations.

She can be reached via email at cindy@thesharperlawyer.com.


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